Frequently asked questions
Our Return Policy
As our products are custom-made just for you, we cannot accept returns, exchanges, or cancellations after an order is placed and payment is processed. If there’s an issue with your order, please email us, and we’ll work quickly to make it right! 😊 Please review our sizing guide before purchasing to ensure the perfect fit.
Shipping and Processing Info
We ship worldwide! 🌍 Your custom order is crafted with care, taking 1-3 business days to process. Once shipped, delivery times depend on your location and any postal delays:
- Hong Kong: 1-2 business days
- Mainland China: 1-2 business days
- International: 3-10 business days
Track your parcel with the provided tracking details, and reach out if you have any questions! 😊
Where is Glow Moment Custom located?
We are based in Hong Kong.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.